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Solace Hair Sydney accepts returns within 28 days of the invoice date. Change of Mind returns are accepted, however, there is an $11.95 restocking fee and the buyer is responsible for the return postage and re-postage. All items need to be in original, unopened condition, or the refund/return will not be granted. On the rare occasio a good appears to be faulty, we will have it assessed once sent back and we will cover the return postage and re-postage. 🙂